Privacy Policy
What we collect, why, who sees it, and the choices you have.
Eagle Plow ("we", "us") runs a mobile app and website that connect customers who need snow cleared with independent plowing service providers ("operators"). This policy explains what personal information we handle when you use the Eagle Plow app or visit eagleplow.com. We are based in New Brunswick, Canada, and handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you give us
- Account details: first and last name, email address, phone number, password (stored only in hashed form), and an optional profile photo.
- Customers: the address of each property you add, its location on the map, the area to clear, notes for the operator, and photos of the property or the snow that you choose to upload.
- Operators: business name and description, service area, services, prices, working hours, licence plate number, photos of your truck, and photos of your driving licence and proof of insurance, which we use to review your application.
- Bookings and requests: the services asked for, times, prices, status, messages you add, before and after photos, ratings and reviews.
Information collected when you use the app
- Location. Customers: with your permission, your location is used once to find operators near you and to pin a property; it is not tracked. Operators: with your permission, your precise location is collected while you are on the way to a customer's job, including when the app is closed or the phone is locked, so that customer can follow your truck on the map. This starts when you tap Start route (or when a customer accepts your urgent offer) and stops when you arrive, pause the route or the job is cancelled. A notification is shown the whole time. Only your latest position is kept, and it is removed when tracking ends.
- Camera and photos. Used only when you choose to take or pick a photo to upload.
- Notification token. An identifier for your device so we can send you notifications about your bookings.
- Basic technical data. Our servers log requests (such as IP address, time and device type) to keep the service secure and to fix problems.
We do not use advertising trackers, and we do not sell personal information.
How we use information
- To create and manage your account.
- To match customers with operators, calculate price estimates, and run bookings from request to completion.
- To show a customer where their operator is while the operator is on the way.
- To send notifications and emails about your bookings and your account.
- To review operator applications and keep the marketplace safe and reliable.
- To process operator subscription payments.
- To answer your questions, prevent misuse and meet our legal obligations.
Who sees your information
- The other person in a booking. An operator sees the customer's name, the property address, the job details and any photos or notes. Once an operator accepts a job, each side also sees the other's phone number and email address, and the customer sees the operator's licence plate and truck photos. Before acceptance, contact details stay hidden.
- Everyone using the app. An operator's business name, profile photo, description, services, prices, service area, approximate business location, ratings and reviews are shown to customers.
- Our staff. Administrators can see account and booking information, including operators' licence and insurance documents, to run and support the service.
- Companies that provide services to us: Stripe (operator subscription payments; card details go to Stripe and never reach our servers), Google (maps, routes and Android notifications), Expo (delivery of app notifications), our email delivery provider, and our hosting provider. They may process information outside Canada, including in the United States, and may only use it to provide their service to us.
- Authorities, when the law requires it, or to protect someone's safety or our legal rights.
How long we keep it
We keep your information for as long as your account is open. When you ask us to delete your account, we close it: you can no longer sign in, and your profile, properties, bookings, photos and reviews are no longer shown to other users or used to provide the service. The records of a closed account are retained in our systems, with access restricted, for record-keeping, to resolve disputes, to prevent misuse and to meet legal obligations such as keeping payment records. You can ask us at any time what we hold about you, or ask for it to be erased, by emailing info@eagleplow.com; we will answer as the law requires.
Your choices and rights
- See and correct your information in the app under Profile, or by emailing us.
- Ask for your account to be deleted in the app under Profile › Delete account, or on the web at https://eagleplow.com/delete-account. Our team processes the request and confirms by email.
- Permissions. You can turn location, camera, photo and notification access on or off in your phone's settings. Operators who turn off location can still work, but customers will not be able to follow them on the map.
- Emails. We send emails about your bookings and account, not marketing.
- Ask a question or complain. Contact us using the details below. You also have the right to contact the Office of the Privacy Commissioner of Canada.
Security
Information travels between the app and our servers over encrypted connections. Passwords are stored hashed, uploaded photos and documents are kept in private storage and opened only through short-lived links, and access to the admin panel is limited to authorised staff. No system is perfectly secure; if a breach creates a real risk of significant harm we will tell the people affected and the regulator as the law requires.
Children
Eagle Plow is for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us and we will remove it.
Changes to this policy
If we change this policy we will update the date at the top of this page, and tell you in the app or by email when a change is significant.
Contact us
Eagle Plow, Saint John, New Brunswick, Canada
Email: info@eagleplow.com